In this session, you'll hear Olivia Goh Kidder, CRM director at Indiana University Health, discuss how the health system utilizes the Cerner clinically informed customer relationship management (CRM) offering, HealtheCRM, to execute targeted and personalized campaigns leveraging hierarchical condition category (HCC) coding to align patients to the right level of care for their health needs.
***The video for this session will no longer be available 15-minutes after the scheduled end time. You can visit the on-demand catalog after the conclusion of the event to view the session recording.